Shipping policy

Shipping Policy

1. Order Processing Time

We partner with Gelato to produce and ship your custom products. All orders are processed within 1-3 business days (excluding weekends and holidays) once the order is placed. Production times may vary based on the product type and order volume.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on the destination, shipping method, and total order weight.

- Standard Shipping: Estimated delivery time is 4-7 business days after production.
- Express Shipping: Estimated delivery time is 2-4 business days after production.

Please note that delivery times may vary depending on your location, the product ordered, and any external factors beyond our control, such as customs delays or carrier issues.

3. Global Shipping

Gelato offers shipping to over 30 countries. Delivery times and costs will vary based on your location. International shipments may be subject to additional customs fees, duties, and taxes, which are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can monitor your order’s progress via the provided tracking link.

5. Shipping Delays

We strive to ensure that your order is delivered within the estimated time frame. However, unforeseen delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or high seasonal demand. If your order is delayed, we will notify you as soon as possible.

6. Lost or Damaged Orders

If your package is lost in transit or arrives damaged, please contact us within [insert time frame] of receiving your order. We will work with Gelato to resolve the issue, whether that means replacing the product or providing a refund.

7. Address Changes

Please double-check your shipping address before finalizing your order. If you need to change the shipping address after placing your order, please contact us immediately at [insert contact information]. We will do our best to update the address, but we cannot guarantee changes if the order has already been processed.

8. Contact Us

If you have any questions or concerns regarding your order or shipping, please reach out to us at dashuchinese@gmail.com. We are here to assist you.